The role of the Care Quality Commission (CQC) as an independent regulator, is to register health and adult social care service providers in England and to inspect whether or not standards are being met.
When CQC visit a service, here are the five key areas they inspect.
• Are they Safe?
• Are they Effective?
• Are they Caring?
• Are they Responsive?
• Are they Well-led?
These five areas are called the Key Lines of Enquiry – KLOE
The CQC will undertake a comprehensive inspection of our service.
The inspection team will review core services in relation to the five key questions and rate our services on a scale:
The CQC can also inspect as a follow up to a previous inspection or in response to a particular issue or concern.
During an inspection, the CQC gathers information in a number of ways
- for example the CQC may:
• Speak with people who use services.
• Hold a public listening event or a series of smaller focused events to gather the public’s views.
• Hold focus groups with separate groups of staff.
• Hold drop in sessions for people who use services and staff.
• Interview individual directors as well as staff of all levels.
• Check that the right systems and processes are in place.