What we do

LPC aims to provide assistance for people living in their own homes offering support to maintain their independence, at times convenient to them, in ways that they find most beneficial. We have sound principles in the way we run our services, we believe that the rights of the Service Users are paramount.

We offer a comprehensive range of different services, tailored to each persons individual needs. In order to provide the individual with a care service that matches their requirements exactly, one of our Senior Staff Professionals will visit and carry out a full assessment of the individuals' circumstances and needs. Following this visit, we will be able to provide a fully costed care package. Shown below are some of the many services we provide:-

Personal Care

Your Support Worker is able to undertake personal care necessities, helping with getting up in the morning, washing, bathing, dressing, toileting, bed making, helping with getting into bed at night, administering medication, continence care and many other daily activities with which may require assistance and support. All at a time to suit the individual. Maintaining dignity is of great importance to us, which is why our Support Workers will ensure the individual will feel comfortable at all times.

When faced with illness or immobility, it can be a struggle to carry out everyday activities that an individual may have once performed with ease. Our personal care service is designed to support the individual with their day-to-day living, as well as providing the encouragement and emotional support that the individual needs to remain living independently.

Preparation of Meals and Snacks

The Support Worker can prepare breakfast, mid-day meal, evening meal or supper and any other snacks and drinks that they may require during the day. The Support Worker will also be able to sit with the individual during meal times for conversation and companionship.

Personal Activities

We can help with personal activities such as doing the shopping, helping the individual to manage personal affairs such as birthdays and other anniversaries and with permission can collect pensions and prescriptions (this is all documented and photographed). We can also sit and keep the individual company, go on walks, accompany to appointments and on trips out. Exact needs will have been identified as part of the Care Plan.

Domestic & Household Services

The Support Worker will be willing to undertake light domestic duties such as vacuuming, dusting, general cleaning, washing up and personal laundry, subject to certain restrictions which will be discussed and included in the Care Plan.

Specialised Care

Some of our Support Workers are trained to deliver specialised care services to support the needs of Service Users. Specialised services may include the administration of certain medication, the use of hoists, maintaining a catheter, coping with dementia and many other services specific to your needs. We can also provide more intensive care aimed at managing peoples symptoms rather than curing them. Specialised requirements will be identified when developing the Care Plan.

Recuperation

We can provide help and support for hospital discharge or when recovering from illness.

Care at Night (Sleep Night)

We can provide a service that ensures that the individual is not left alone during the night. This may be either a "sleeping" or "wake" night. This service can be combined with other visits throughout the day as required.

Equipment

LPC will always provide Support Workers with the necessary equipment required to enable them to carry out certain tasks. Depending on the care that is being received, it may also be necessary to provide the Support Worker with equipment so that they can work safely and efficiently. We can help to identify, locate and buy this equipment.

Companionship

We can offer companionship services to those individuals who may be in need it. This helps promote their feelings of self-worth and aids in their independence. Some examples of the support we can provide are:

Help plan and undertake outings and trips
Visit friends and family
Reminiscing and chats about the past
Shopping - and/or monitor diet and nutrition
Escort to appointments
Buy newspapers and books
Pay bills
Help with reading
Conversation and companionship
Letter writing
Form filling

Respite Care

LPC can offer respite support for family members looking for a holiday or break.

Dementia & Autism Care

LPC has considerable experience of caring for people with dementia and autism in a domiciliary care setting. We constantly train and develop the skills of our Support Workers to deal with individuals who have these conditions and to assist families in understanding and supporting their loved ones.

7C's Telephone Welfare Service

Our Bespoke Telephone Welfare Service enables the individual to live at home for longer. More detail may be found HERE

Community Activity

Traditionally, a Domiciliary Care setting and its Service Users can be shut off from their surrounding community unless family get involved. Services such as meals, hairdressers, the GP and so on may come to the Service Users home. This has the effect of reducing contact with the wider community. Our service creates better links with organisations and services within the local community providing many benefits for our Service Users.

These include:

Greater visibility of the business in the wider community, this can help the general populous, to feel more positive toward the services we provide.
Social stimulation
Helps our Service User maintain existing interests, contacts and it also gives them the ability to make new
Meet new people, become involved in different ideas and experiences

We like to be a little different by encouraging and promoting positive choices to give our Service Users the opportunity to access the local community and to get involved. By knowing about the individuals background and life story, we can develop specific community contacts that are relevant to that individual.
We also like to be proactive and connect with people and organisations in our local community who add fun and diversity ways to an event we try to get involved in and have fun.

Some of the local events we get involved with include the Shifnal Annual Carnival, Halloween, Christmas, Easter, Valentines Day and Rememberance Sunday by means of Dressing our Office frontage in the relavent theme.

How We Deliver Care

Initial referral; when you first realised that you needed care you may have approached La Petite Concierge Limited directly. Alternatively, you may have been referred to us by Social Services, who may have accepted at least some of the financial responsibility for the cost of your care.

In either case, information about you which is passed to us will be dealt with sensitively and in confidence. Before providing any services, we will need to talk to you with your family member, carer or advocate (if applicable). At the very beginning we need to ensure that the services we provide are going to be suitable for you and we can only achieve this by doing a thorough assessment.

Assessing the Needs for an individual: If a Service User is referred to us by Social Services, they will have carried out an assessment of your needs, a summary of this information, usually called a Needs Assessment, will have been passed to us.

If you have approached us directly, we will have to carry out an assessment. To do this we will need to ask you some questions and may have to gain information from your doctor or any other person who may know of your needs. The assessment will be carried out by the Management Team.

We hope that you do not find this process too intrusive. We need to build up a full picture, we will do this as quickly and tactfully as possible. Remember all this information will be treated in the strictest confidence. Our aim is always to make sure that we fully understand your needs and preferences so that we can respond in a way that really suits you.

Assessing Risks: If you decide that you require care, it will of course carry some risk. One of our Support Workers are unlikely to be with you all of the time, so therefore you will not receive the same level of care that you would get in a residential home. However, it will mean that you retain your independence and stay in your own home for as long as possible. We want to ensure that the risks taken are not unreasonable or unnecessary. So, with you, family members or advocates, we will carry out a thorough Risk Assessment. If it seems appropriate, we will make suggestions on how to minimise any unnecessary risks.

Care Plan: Having assessed the needs and risks in the environment, we will prepare a Care Plan. It will identify the services we will provide, the tasks to be performed and how we plan to achieve the objectives that are set out.

Reviewing Needs & Care: Over time needs may require a change of care. The type or pattern of service may have to be varied and new risks may become apparent. We will keep the needs under review and take decisions about the care we deliver accordingly. If at any time there are aspects of our care delivery which need to change, the office should be contacted.

Home Visting: When our staff are working in individuals' home, they will wear a uniform and carry an identification badge incorporating a photograph. Whenever we are entrusted with the keys to a Service Users home, staff will make their presence known when entering.

Services we are not able to provide

There are some services that we cannot provide:

Lifting or moving heavy objects
Cleaning windows (where the use of a ladder is required)
Turning mattresses
Taking down curtains (where the use of a ladder is required)
Cleaning ovens
Toe and nail cutting
Ear syringing
Removing or replacing urinary catheters
Bowel evacuations
Bladder washouts
Injections involving assembling syringes, administering intravenously controlled drugs
Filling of oxygen cylinders
Lifting from the floor unaided
Tracheotomy care changing tubes or oral suction
Changing sterile dressings
Administering rectal/vaginal medication
Filling monitored dosage boxes for medication

We do not provide nursing services.